Omnichannel shared inbox
WhatsApp, Instagram, Messenger, SMS, email, web chat and calls in one team inbox with assignment, notes and realtime updates.
Your business,
OmniQora connects customer communication, teamwork and intelligent assistance in one secure platform—for clearer service and better decisions.
- GDPR & UK GDPR
- Every channel in one inbox
- EU & UK hosting
OmniQora One
app.omniqora.com
Inbox
Search conversations
- LeLena Hoffmann09:41Do you have a slot on Friday?
- YuYusuf Demir09:12Photo of the damage attached.
- NoNordlicht ClinicyesterdayDocuments via the portal link please.
Case #2481 · Booking request
Open
Good morning! Do you have a slot on Friday?
Good morning, Ms Hoffmann! Friday 2:00 pm is free — does that work?
Perfect, please reserve it.
Aida suggests
Offer Friday 2:00 pm and send a reminder 24h before.
Write a message …
Features
One intelligent core for every customer relationship.
Channels, customer context, collaboration and AI assistance—clear and connected in one place.
Cases & SLA control
Every conversation becomes a case with status, owner, deadlines and escalation.
Intelligent automation
Supports repeatable work, clear ownership and consistent customer service.
Aida AI assistant
Triages, summarises and drafts replies — humans decide anything financial or risky.
OMNIQORA SERVICES
Beyond communication.
Selected capabilities for better decisions, stronger operations and sustainable progress.
01
Connect & Voice
Customer communication and professional availability across relevant channels.
02
AI & Knowledge
Practical assistance and grounded answers from approved business knowledge.
03
Business360
A structured view of performance, opportunities and priorities.
04
Transformation
Clarity and support for complex business change.
05
Governance & Readiness
Visible controls and preparation for demanding procurement requirements.
06
Revenue & Operations
Connect customer acquisition, delivery and payment more effectively.
THE FULL RANGE
Everything OmniQora covers.
Business intelligence and AI through to transformation, governance, procurement readiness and industry add-ons.
01
Intelligence & Business360
A dependable picture of performance, finances and priorities.
- Business360 — A connected view of customers, performance and opportunity.
- Financial planning — Planning, scenarios and measures that support real decisions.
- Analytics & dashboards — Measures for teams, locations and service lines.
- Priorities & signals — Clear pointers to what deserves attention first.
02
Generative AI
Practical assistance grounded in approved business content.
- Aida assistant — Suggestions, summaries and drafts for your team.
- Grounded knowledge — Answers drawn from reviewed, approved sources.
- Content & campaigns — Customer communication and copy in multiple languages.
- People decide — Suggestions are reviewed and approved before anything is sent.
03
Agentic AI
Assistance that takes work off your hands, within clear limits.
- Task agents — Recurring work handled under defined permissions.
- Enterprise AI control — Central control of models, policy and usage.
- Approval gates — Sensitive actions require a human confirmation.
- Product bridges — Secure connections to the applications you already run.
04
AI reception & contact centre
Professional availability around the clock.
- AI receptionist — Takes enquiries and answers routine questions, 24/7.
- Voice & calls — Call answering, notes and routing to the right team.
- Omnichannel centre — WhatsApp, Instagram, Messenger, SMS, email, web chat, Telegram.
- Bookings & callbacks — Appointments and callback requests captured without waiting.
05
Transformation, M&A & carve-out
Structure and oversight for far-reaching change.
- Transformation programmes — Oversight of initiatives, owners and progress.
- M&A readiness — Structured preparation for transactions and scrutiny.
- Carve-out planning — Planning for separations and standalone entities.
- Advisory & learning — Guided support and capability building for your team.
06
Governance, audit & compliance
Traceability built in, not added afterwards.
- Audit & evidence — Traceable records of changes, approvals and access.
- Compliance readiness — Preparation for GDPR, TTDSG and sector requirements.
- Roles & access — Granular permissions per organisation, team and person.
- Hosting & data — Operated across multiple data centres with clear responsibility.
07
Procurement & partner readiness
Preparation for demanding buying organisations.
- Aramco CCC+ (priority) — A prepared pathway for Saudi Aramco's cybersecurity requirement.
- Aramco supplier registration — Structured preparation for supplier onboarding.
- UK & US procurement — Readiness for public sector buyers in the UK and US.
- Bank onboarding — Preparation for investment-bank supplier reviews.
08
Add-ons & ecosystem
Industry solutions built on the same core.
- Lawquo — Add-on for law firms and legal service delivery.
- Haccora — Add-on for food safety and operational hygiene.
- TaxNuvia — Add-on for tax and accounting services.
- SparesGrid — Add-on for spare parts, enquiries and technical answers.
- Veyumo — Add-on for mobile network onboarding and customer care.
- Craftvaro — Add-on for trades, jobs and project delivery.
- Insure360 — Add-on for insurance enquiries, documents and renewals.
- Zoryn Pay & Rewards — Add-ons for payment reconciliation and loyalty.
- XpertJobs — Add-on for job listings and applicant coordination.
- RegulaOS & Tendryva — Regulatory obligations plus tender and bid work.
- Recovrable — Add-on for collections referral and recovery tracking.
- Retail & hospitality — Point-of-sale and hospitality connectivity as an extension.
Availability, scope and approvals are agreed per organisation. Certifications, assessments and regulatory decisions remain with the responsible bodies.
OMNIQORA ONE
A clear view of what matters.
Designed for desktop and mobile, with consistent context for your team.
app.omniqora.com
Inbox
Search conversations
- LeLena Hoffmann09:41Do you have a slot on Friday?
- YuYusuf Demir09:12Photo of the damage attached.
- NoNordlicht ClinicyesterdayDocuments via the portal link please.
Case #2481 · Booking request
Open
Good morning! Do you have a slot on Friday?
Good morning, Ms Hoffmann! Friday 2:00 pm is free — does that work?
Perfect, please reserve it.
Aida suggests
Offer Friday 2:00 pm and send a reminder 24h before.
Write a message …
Ways to work with us.
Start with one focused capability or connect several into a coordinated solution.
Platform
Omnichannel communication, AI and collaboration as a scalable service.
Add-ons
Extend your existing environment with targeted OmniQora capabilities.
Managed delivery
Guided delivery for broader or more complex business requirements.
One subscription, transparent pass-through, modular expansion
Pick a plan by team and channel size, then switch on the modules you need. Third-party channel, model and payment charges stay separate and visible.
Starter
Owner-led
£39/ month
2 users2 channels
- Shared inbox
- Contacts & cases
- Basic automation
- AI summaries (allowance)
Growth
Small teams
£99/ month
5 users5 channels
- Workflows & SLAs
- Web chat widget
- AI reply drafts
- Analytics & reports
Pro
Multi-brand / seller
£249/ month
15 users10 channels
- Seller hub & order context
- Roles, approvals, audit
- Payment links (provider-hosted)
- Prioritised queues
Scale
Regional groups
£499/ month
40 users25 channels
- Tenant groups
- SSO & extended audit
- API, webhooks, pooled allowances
- Priority support
Enterprise
High-volume / embedded
Custom
custom userscustom channels
- Embedded & white-label use
- Custom contracts & DPA
- Dedicated capacity
- Named success contact
Modules & pass-through
Pay only for what you switch on. Usage is metered with allowances, alerts and hard customer-controlled caps.
Web chat & widget
Website chat with auto-responses, handover and analytics.
from£19
Commerce & seller hub
Catalogue context, order attribution and seller queues.
from£39
AI pack
Extra AI actions, knowledge retrieval and evaluations.
from£29
Payment actions
Hosted payment links, reconciliation and case linking.
from£25
Business email
Bring business mailboxes into governed queues.
from£15
Voice & callbacks
Call logs, callback tasks and conversation notes.
from£35
Partner / white-label
Own domain, brand, tenant console and revenue share.
from£449
Embedded add-on
Ships as a paid module inside existing products.
On request
Onboarding & migration
Data migration, workflow build-out and training.
On request
Residency & compliance
Regional residency, extended retention and evidence packs.
On request
Commercial rules
- Subscription separate from channel, model, marketplace and payment provider charges.
- Expensive usage metered with allowances, alerts and hard caps you control.
- Onboarding and migration charged separately when implementation is needed.
- For B2B2C: platform minimum, active-tenant charge and contracted support.
List prices, excluding tax. Channel and payment provider availability varies by region.
Frequently asked questions
Everything you need before you start.
Yes. EU processing, DPA, retention concept, consent management and complete logging.
OMNIQORA
Ready to run every customer channel professionally?
Request pilot access — we reply within one business day.
Request accessWorkspace
Sign in to your OmniQora workspace.