Terms of service
For business customers (B2B).
1. Scope
These terms apply to all contracts between iTechLounge (OmniQora) and business customers (§ 14 BGB) for the OmniQora platform (SaaS), the embedded add-on and the partner edition.
2. Services
OmniQora provides multi-tenant software to run customer communication across multiple channels, including inbox, cases, workflows, AI assistance with human approval, roles and audit logs.
3. Formation and trials
The contract is concluded when the workspace is activated. Trials end automatically and only convert to a paid subscription upon an explicit order.
4. Prices and payment
The price list valid at the time of order applies, billed monthly or annually in advance. Usage-based components are billed in arrears. All prices are net plus VAT.
5. Customer obligations
The customer is responsible for content, end-customer consent, compliance with the policies of the channels used and the management of its users and roles. Credentials must be kept confidential.
6. Availability
Target availability is 99.5% monthly average, excluding announced maintenance windows and third-party incidents.
7. Data processing
The Art. 28 GDPR data processing agreement applies in addition and forms part of this contract.
8. Term and termination
Monthly subscriptions may be cancelled at the end of the month, annual subscriptions with 30 days' notice to the end of the term. On termination data is exported on request and then deleted within the agreed period.
9. Liability
Unlimited liability for intent, gross negligence, personal injury and under product liability law; otherwise limited to typical foreseeable damage, capped at the fees paid in the preceding twelve months.
10. Final provisions
German law and the courts of Berlin apply to customers based in Germany; English law and the courts of London apply to customers based in the United Kingdom. Changes are announced at least 30 days in advance.
Note: template — have counsel review before going live.