A full operating system around WhatsApp.
OmniQora is not a chat inbox. It is a case system, a workflow engine, a governance layer and a commerce surface — using WhatsApp as the customer channel.
Operations
Unified inbox
One thread for AI, staff, manager and partner — with role-aware lenses and side panels.
Case timeline
State machine with owner, SLA, next-best-action, decisions and history exposed.
Schedules & appointments
Slot suggestions, confirmations, reminders, no-show recovery, calendar sync.
SLAs & escalations
Per-purpose targets with warning tiers, escalation paths and quiet-hour policies.
Automation & AI
AI drafting & triage
Draft replies, capture data, classify intents. Never sends high-impact messages without a human.
Workflow builder
Reusable steps with AI, staff, customer, manager and partner owners. Versioned & reviewed.
Template governance
Meta-approved templates, versions, sign-off, roll-back. No ad-hoc marketing sends.
Commerce
Quotes & payments
Draft → approve → send → collect → reconcile with idempotent ledgers.
Third-party fulfilment
Invite legal-entity partners, scope data, track SLA and pay out commissions.
Revenue attribution
See revenue per workflow, per template, per campaign and per partner.
Governance
Roles & approvals
Owner, admin, manager, agent, finance, compliance, partner — with permission groups and dual-control approvals.
Consent & suppression
Purpose-scoped consent, frequency caps, opt-out sync, DSGVO subject rights.
Audit & DSGVO exports
Every event, every actor, every retention class. Break-glass with review.
Platform
Multi-tenant model
Isolated organisations, brands, locations and third parties — permissioned end-to-end.
White-label
Brand, domain, from-name, templates, colour tokens — per tenant.
German residency
multi-region hosting, DPA, subprocessor list, DACH support hours.